Overview
This Privacy Policy explains how Neuto ("we", "our", or "us") handles personal information when you use our website, mobile app, and related services (collectively, the "Services").
Information We Collect
- Waitlist information: email address, source, and timestamp when you join from the website.
- Account information: email address, login credentials, and profile identifiers if you create an app account.
- App usage and gameplay data: scores, challenge results, progress, streaks, and settings used to run features and personalize difficulty.
- Rival chat and response content: prompts and responses used to provide AI chat/game features.
- Purchase and subscription data: entitlement and subscription status from app stores and billing providers (for example, RevenueCat / Apple / Google).
- Technical data: basic device, app, and network data (such as logs or IP-derived metadata) needed for security, diagnostics, and service operation.
How We Use Information
- Provide, maintain, and improve the Services.
- Personalize gameplay and progression.
- Respond to support requests and service issues.
- Send service and launch communications, including waitlist and beta updates.
- Detect abuse, protect users, and keep systems secure.
How We Share Information
We do not sell personal information. We may share information with service providers that help operate the Services, such as cloud infrastructure, payment/subscription processors, and AI model providers used for app features. We may also share information when required by law or to protect safety and legal rights.
Data Retention
We keep data for as long as needed to operate the Services, meet legal obligations, resolve disputes, and enforce agreements. Waitlist entries are retained until they are no longer needed for launch communications or until deletion is requested.
Your Choices
- You can request access, correction, or deletion of your data by contacting us.
- You can opt out of marketing-style emails by using unsubscribe instructions in those emails.
- You can disable push notifications from your device settings.
Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is fully secure, so absolute security cannot be guaranteed.
Policy Updates
We may update this policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.
Contact
For privacy requests or questions, contact: privacy@neuto.app